Refund policy

Returns and Refund Policy:

Thank you for shopping with us! We hope you love your jewelry, but if you need to make a return or request a refund, here are the details of our policy:

Returns:

1. Time Frame: You have 30 days from the date of purchase to initiate a return.
2. Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
3. Procedure:

• Contact our customer service team at info@colarabyme.com to notify them of your return.
• Ship the item(s) back to the provided address. Please include the original packing slip.

Refunds:

1. Processing Time: Once we receive your return, we will inspect the item and process your refund within 7 business days.
2. Payment Method: Refunds will be issued to the original payment method used for the purchase.
3. Exclusions: Customized or personalized items are non-refundable.

Exchanges:

• Unfortunately, we currently do not offer direct exchanges.
• If you wish to exchange an item, please contact us within 14 days from receiving the order to proceed with exchanging it for a different item or items. We'll do our best to assist you in making the right choice. 🙌🏻

Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Contact Information:

If you have any questions or concerns, please contact our customer service team at info@colarabyme.com.

Thank you for choosing Colara by ME!