FAQ
The designer behind our jewelry is Maya Enov, who founded the brand several years ago. Maya is a passionate admirer of bold accessories and jewelry that blend various materials. For more details, visit https://colarabyme.com/pages/about-colara-by-me.
All our jewelry is made in Israel. Maya Enov creates and designs illustrations, shapes, and wooden beads. We also work with local suppliers for casting, plating, cutting, and other processes.
Answered by Colara by ME
We offer a wide range of jewelry and fashion accessories including necklaces, earrings, and brooches. Each piece is meticulously crafted to ensure high quality and unique style. We are looking forward to expanding our collections with bracelets and rings in the near future.
Yes, all Calara by ME Accessories are handmade, and the collections are small and limited.
Answered by Colara by ME
Currently, we operate primarily online. However, we occasionally participate in pop-up events and exhibitions. Follow us on social media or subscribe to our newsletter to stay updated on our upcoming events.
Answered by Maya Enov
Yes, we offer a 12-month warranty on all our jewelry. This warranty covers clasps, links, and the rest of the findings, but it excludes damage caused by drops or impacts. Customer service is extremely important to us, and Colara by ME allows you to shop with complete confidence. Customers are welcome to contact us at any time. We will review the issue and do our utmost to assist.
Answered by Colara by ME
Yes, we offer refunds and exchanges. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the item is in its original condition.
Please contact us at info@colara.co.il, and we will do our best.
Answered by Colara by ME
Yes, we do! We provide free, certified shipping worldwide. Additionally, we offer secure and fast courier services for an additional cost. All shipping options are available at checkout.
- Free international shipping on orders of $100 and above
- Door-to-door service in Israel
- Express international shipping is available for an additional fee
Please choose your shipping preferences accordingly.
Answered by Colara by ME
We accept a variety of payment methods including credit/debit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure your information is protected.
For our customers in Israel, we offer the option to pay via Bit or PayBox, or to make a bank transfer.
Answered by Colara by ME
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier's website.
Answered by Colara by ME
To keep your jewelry looking its best, we recommend storing it in a dry place, avoiding contact with water and chemicals, and cleaning it regularly with a soft cloth. Additionally, we include a soft cloth with all our orders. This cloth can be used to clean and polish earrings such as PJ or ONELEV, removing fingerprints and other marks.
Answered by Maya Enov
We frequently offer special promotions and discounts to our subscribers and social media followers. Sign up for our newsletter and follow us on Instagram to stay updated on our latest offers.
All our metals are nickel-free, and we are very meticulous about using high-quality materials. We listen to our customers and are always available for inquiries, assistance, or product replacement if any discomfort arises.
Answered by Maya Enov
Yes, we provide door-to-door delivery for our customers in Israel
Answered by Maya Enov
Yes, our customers in Israel can pay for their orders using Bit, PayBox, or bank transfer.
Answered by Maya Enov